We are just as excited as you are to receive your Bow Crew gear!
We ship Monday - Friday from 9 am - 5 pm CST and typically try to process orders within 1 business day. We are a small team, but try to package orders as quickly we can we.
Some Additional Shipping Policy Information:
- If a product arrives to you with defect / damage or we incorrectly sent the wrong size, color or item, a prepaid return label will be emailed to you for return and replacement item will be reshipped at our expense. Please email us details and a quick picture of issue.
- BOW CREW APPAREL is not responsible for lost or stolen packages.
- Tracking info is sent on all orders via email for you to see when and where it was shipped. If the wrong address is provided by customer and item is returned to us, we will contact you. Any orders shipped to invalid customer supplied addresses are final and will not be replaced.
- If a package is marked as delivered to your address via USPS, we are unable to replace or refund. You will need to file a missing / stolen claim directly with USPS. Once we turn over a package to USPS, it becomes their full responsibility. Bow Crew Apparel cannot be held liable for security and safety of your order sitting in a mailbox or porch. Package theft is on the rise. Plan accordingly.
- *All sales to CANADA are final. No returns, exchanges or store credit are available.
Thank you for supporting our Crew!
- Bow Crew Apparel