Exchange Policy
BOW CREW APPAREL WANTS YOU COMPLETELY SATISFIED WITH YOUR ORDER AND EXPERIENCE.
We understand shopping online sometimes requires exchanges to get the right fit.
EXCHANGE QUALIFICATIONS:
-Exchanges only. No refunds. Store credit will be issued if item is out of stock.
-You have 30 days from when you receive your tracking info from us to file an exchange claim. Any claims after will be declined.
Exchanges need to be postmarked within 4 business days of filing an exchange claim with us. If you delay sending back to us, we reserve the right to refuse your exchange and return package to sender.
-All items must be unworn, unwashed, unmarked and suitable for resale.
-Sale items and custom modified items are final and exchanges are not accepted.
-Customers are responsible for paying postage to reship to us. We will then reship your exchange back to you at our expense.
-We do not accept items to be exchanged that were already previously exchanged. Store credit sales are also final. No exchanges accepted.
-If exchanging for an item that costs more, a check needs to be included for the difference, payable to BOW CREW APPAREL, or an automatic store credit will be issued.
TO BEGIN EXCHANGE PROCESS: Please email us at: info@bow-crew.com. Please include: -Your name, order # and reason for exchanging product.
If qualifications to exchange are met, you will be emailed our address to mail your exchange to.
Exchange form must be filled out and included inside your return bag with item or a store credit will be issued instead.
All Customer Service requests will be answered 9am - 5pm Monday thru Friday Central Standard Time.
*ANY ITEMS THAT DON'T MEET THESE PARAMETERS WILL NOT BE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.
-If a product arrives to you with defect / damage or we incorrectly sent the wrong size, color or item, a prepaid return label will be emailed to you for return and replacement item will be reshipped at our expense. Please email us details and a quick picture of issue.
-BOW CREW APPAREL is not responsible for lost or stolen packages.
Tracking info is sent on all orders via email for you to see when and where it was shipped. If the wrong address is provided by customer and item is returned to us, we will contact you. Any orders shipped to invalid customer supplied addresses are final and will not be replaced.
-If a package is marked as delivered to your address via USPS, we are unable to replace or refund. You will need to file a missing / stolen claim directly with USPS. Once we turn over a package to USPS, it becomes their full responsibility. Bow Crew Apparel cannot be held liable for security and safety of your order sitting in a mailbox or porch. Package theft is on the rise. Plan accordingly.
*All sales to CANADA are final. No returns, exchanges or store credit are available.
Thank you for supporting our Crew!
- Bow Crew Apparel
